Frequently Asked Questions

  • Do you offer 24/7 emergency response?

    Yes, Prime Solutions provides 24/7 emergency dispatch for fire, water, and storm damage restoration. Our rapid response team can be on-site in under an hour to minimize secondary damage.

  • Are you licensed and insured?

    Yes, Prime Solutions is fully licensed and insured in Virginia for both restoration and general construction. We're certified specialists with industry certifications for complete property recovery.

  • Do you work with insurance companies?

    Yes, we work directly with insurance adjusters to streamline claims and documentation for fire, water, storm, and other property damage restoration projects.

  • Can you handle complete rebuilds?

    Yes, as licensed general contractors we provide start-to-finish rebuilds after restoration. We handle everything from mitigation through complete reconstruction using our in-house team.

  • Do you serve areas outside Ashburn?

    Yes, we serve Northern Virginia including Herndon, Leesburg, Sterling, Woodbridge, and Fredericksburg. We also cover Broadlands, Brambleton, and the Dulles corridor.

  • What's included in mold remediation?

    We provide full mold inspection, containment, removal using negative air pressure systems and HEPA filtration. Includes post-remediation testing to confirm safe indoor air quality.

  • Do you use thermal imaging?

    Yes, our water damage team uses thermal imaging and moisture mapping to identify hidden leaks behind walls and flooring for complete water extraction.

  • Can you handle commercial projects?

    Yes, we provide commercial contracting for offices, retail, and light industrial spaces including tenant improvements, ADA upgrades, and post-damage reconstructions throughout Northern Virginia.

  • Do you provide free estimates?

    Yes, Prime Solutions provides transparent estimates for all restoration and contracting services. Contact us at (571) 655-7207 for your free consultation.

  • How quickly can you respond?

    Our emergency team can be on-site in under an hour for water damage restoration. We provide rapid response across Loudoun County and surrounding areas.